Hello

Setup costs vary depending on the type of service available at your address. We do not charge any setup or activation fees however, there maybe a "New Development Fee" if the service is the first connection at the address you provide. This is a connection fee charged by NBN Co and we pass this on to the customer. If this fee, or any other NBN Co fee, applies we will advise you once we have completed the service quality checks.

You will not need to disconnect your existing service before moving to Tribe, we will transfer your service on the date you nominate when you sign up. You will need to advise your existing provider you wish to cancel their service or they may continue to charge you. Ensure you give the required notice to your existing provider, most require 30 days notice.

Generally no, you will not need a new modem. If you are transferring to Tribe from another provider your current modem, in most cases, will work with some minor configuration changes. We can provide a new modem if required, which you can add to your order at the time of sign up, however they will not support a SIP phone service. If you'd like to bundle a phone service with your internet service you will need to use your own modem with at least one available FXS port. Our modems come pre-configured so you just need to plug it in and start browsing.

There are a number of technologies used to deliver internet around Australia, to find out what is available to you check your address. We also run service quality checks on your address once you sign up which may result in a different type of technology used.

Our plan pricing is not set by the contract option select so you pay the same amount. A contract will protect you from any price increase that occurs during the contract period. Once your initial contact period is over you will move to a month-by-month option and any pricing change will apply to your service. You have the option of starting a new contact at the then current pricing or remain month-by-month.